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It is unpleasant when FaceTime on Mac doesn’t work and keeps you from connecting with family, friends, and colleagues. In most cases, the issue is temporary that lasts for a few minutes or gets fixed by following some basic troubleshooting tips. Let us start with the easiest solutions and work our way up to get FaceTime working again on your Mac running macOS Big Sur, Catalina, and earlier.

It turns out this problem comes from a bug where Apple disables FaceTime on the iPhone 4 if you restored from an iPhone 3G. To get your missing FaceTime button back, there's no need to do a full system restore. You just need to turn it back on. Here's how to fix it. Step 1: Turn on WiFi. Unfortunately, FaceTime will not work on the AT&T 3G network. Troubleshooting when Group FaceTime is not working. A lot of problems with Group FaceTime calls not working are easy to fix with some basic troubleshooting steps. We’ve listed each of the steps you need to follow below, which include checking FaceTime’s availability and testing your iPhone microphone.

Why is My Facetime Not Working on Mac?

FaceTime fails to work correctly on the Mac for several reasons. In some instances, the app misbehaves or logs you out, and thus you will not be able to use FaceTime. Similarly, if you have issues with the camera or microphone, Mac has the incorrect date and time, or you have poor internet connectivity, the video calling service won’t work.

On the other hand, the issue may also be from Apple’s end. But whatever be the root cause(s), here are effective tips to fix FaceTime problems on Mac successfully.

1. Quit FaceTime and Relaunch It

  1. Click on the Apple logo from the top left and choose Force Quit. You may also press Command + Option + esc
  2. Select FaceTime and click on Force Quit.
  3. After 15 seconds, relaunch FaceTime. It should work fine.

2. Check FaceTime’s Server Status

  1. Head over to the official Apple Server Status page and make sure there is a green dot next to FaceTime, Apple ID, and iMessage.
  2. In case there is downtime here, you will have to wait until Apple fixes it.
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3. Restart Your Mac

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  1. Click on the Apple logo from the top left and select Restart.
  2. Once your Mac turns on again, launch FaceTime and place a call. It would most certainly work flawlessly now.

4. Ensure Good Internet Connectivity

FaceTime requires decent network connectivity for optimal audio and video calls. If you are streaming or downloading something in the background, make sure you pause that. Further, it would also be helpful if you restart your Wi-Fi router. In case you are using any system-wide VPN on Mac, please consider turning it off.

Note: You can check your download and upload speed on sites like SpeedTest.net and Fast.com.

5. Sign in to the FaceTime App

If you were using FaceTime earlier, this means that you were already signed in. But it is possible that now, you may need to sign in again.

  1. To Sign In: Open the FaceTime app, and on the left side, you should see the sign in field. Enter your Apple ID and password to proceed.
  2. To Sign Out and Re-Sign In: Open FaceTime, click on FaceTime from the top menu bar and choose Preferences. Click on Sign Out. After that, restart your Mac and sign in to FaceTime again.

6. Set Correct Date and Time on Mac

For FaceTime to work correctly, it is essential to ensure that your Mac has the correct date and time. The most straightforward way to do this is by letting the computer set these automatically.

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  1. Open System Preferences by clicking on the Apple logo from the top left.
  2. Click on Date & Time.
  3. Make sure you are in the Date & Time tab. From here, click on the lock icon and authenticate using your Mac’s password.
  4. Finally, check the box for Set date and time automatically.

7. Ensure Camera and Microphone are Working Correctly

FaceTime requires a camera and microphone access to function properly. If these features are not working, you won’t be able to call.

  1. Check for Camera and Microphone in other apps: Open the Photo Booth app on your Mac. You should see your picture on the screen. Click on the rightmost icon from the bottom left. This switches you to video mode. Now, click on the red record button and speak something. After 15-20 seconds, stop the recording. Next, play the clip and notice if you hear the audio. If yes, that means your Mac’s camera and microphone are functioning perfectly.
  2. Make Sure You Have a Camera and Microphone: All modern MacBooks and iMacs have an internal camera and microphone. To check if your Mac has an inbuilt microphone or not, open System Preferences and click on Sound. In the Input tab, under ‘Type,’ if you see ‘Built-in,’ that means the Mac has an internal microphone. However, if you have a Mac Pro (tower or rack), or Mac mini, you will have to attach an external webcam and microphone. After that, you can effortlessly make FaceTime calls.
  3. Select the Correct Camera and Microphone: If you have connected more than one camera or microphone (includes wired and wireless earphones) to your Mac, make sure to select the correct input. For this, open the FaceTime app and click on Video from the top menu bar. From here, choose the right option.

8. Get the Latest Version of macOS

To fix several such issues, it is advisable to install the latest version of macOS. This becomes especially important if you are FaceTiming friends or family who use very old versions of iOS and OS X (earlier name of macOS).

  1. Open System Preferences and click on Software Update.
  2. Click on Update Now if you see. It may take around an hour or more to download and install the update.
  3. Note: If you do not see the Software Update option in step 1, open App Store, and click on Updates.
Facetime

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9. Group FaceTime not Working on Mac

Are you facing trouble while calling multiple people on Mac? Did you already try the above solutions, and it brought no luck? If yes, head over to our separate guide that shows you tips to fix Group FaceTime issues on Mac.

FaceTime Issues Successfully Fixed on Your Mac!

I believe the above solutions helped you address the problem. Now, you can start making audio and video calls to other Apple users. In rare cases, if it did not, you will have to contact Apple Support, and they will advise accordingly.

Finally, it is worth mentioning that FaceTime may not available in all countries & regions (and with all carriers). When you cannot connect with people, head over to this official Apple Support page and see if you are in a region (or with an internet provider) that does not support FaceTime. In case you are, you will have to use some other calling apps like Skype, Viber, etc.

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Apple rolled out iOS 13.4 earlier this week with several new features, but it looks like the new update also includes a bug that comes at the worst possible time.

Users are now complaining that making a FaceTime audio or video call to an iPhone or iPad running iOS 9.3.5 or 9.3.6 no longer works, with some saying the call itself gets stuck or receives no answer.

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With the entire world staying home due to the coronavirus outbreak, services like FaceTime have obviously recorded a spike in usage, especially as everyone is trying to stay in touch with friends and family using video calling.

iOS 9.3.5 and 9.3.6 are the last supported iOS versions for older devices like iPhone 4S, which are mostly used by older people who just stick to them because of usability reasons.

Apple tight-lipped on the bug

So not being able to make FaceTime calls to these devices is definitely a major inconvenient, as some Twitter users have been complaining lately.

“Hey Apple, since iOS 13.4 i can‘t call an iOS 9 Device over Facetime. That‘s a real Problem at these Days because it‘s the only way for me and my 2 childs to see our 90yrs. young Mother/Grandmother,” Twitter user Jonny Castaway explains in a tweet.

Apple has remained completely tight-lipped on this issue, so at this point it’s pretty difficult to tell if this is just a bug or how things are supposed to be in the first place. Some believe Apple introduced this behavior on purpose in order to convince users to upgrade to newer devices, but this is rather unlikely, especially given the pandemic that’s keeping people at home and increases the usage of video calling apps.

The same behavior has also been reported in macOS 10.15.4, which also can’t be used for FaceTime calls to older iOS versions.

We have reached out to Apple for comments on this problem and will update the article when and if an answer is offered.